FAQ

Luxury Sleep Made Easy

GENERAL QUESTIONS

Products, Purchase, Delivery & Returns

We advise that you notify your concierge, front desk, doorman or property management office that a large shipment is expected in advance. This will help to minimize and reduce shipment delays or refused and returned to the sender. We will also need to have your buzz code so that once they are at your building, our delivery driver can notify you. Feel free to send us an email immediately if you experience a problem with your delivery, and we will be there to help.

Using various courier partners, we will ship your package (UPS, Canada Post, USPS, Loomis Express, etc.). They will sent during business hours throughout Monday to Friday.

The organic mattress will be shipped in these sizes:

Twin 16” X 16” X 45”
Twin XL16” X 16” X 45”
Full 16” X 16” X 60”
Queen 15” X 16” X 66”
King 16” X 16” X 83”
California King 16” X 16” X 83”

ON:  7-10 Business Days : MB, QC: 7-10 Business Days BC: 7-10 Business Days AB, SK, NB, PEI: 7-10 Business Days NS, NL: 7-10 Business Days  YT, NT, NU: 10-14 Business Days

Provinces of Canada: We're providing all provinces free shipping.
Territories of Canada: Upon check-out, a non-refundable nominal shipping fee will be applied.

We provide a risk-free trial period of 150 nights. We know that knowing whether it's the right one for your body takes more than a simple touch and feel of a mattress. We encourage you to try our mattress for a minimum of 30 nights for this reason.

We're sure you'll love our mattress (just as much as we do), but we'll gladly help you return it and give you a full refund if it's not everything you are looking for. Our top priority is your comfort. Please note that per customer/household, we only allow for one mattress return.

Your mattress will not fit back into the box once it has been decompressed. We make returns as painless as the purchase, but instead of stressing we will make arrangements for one of our charitable partners to pick up your mattress.

Refunds are usually given within 2 business days after acquiring and checking the returned product. Refunds shall be provided in compliance with the same method of payment used for the original purchase. In order to be reflected on your financial statements, refunds can take up to 14 business days.

We use 3” Inches in our comfort layer. Our latex is rated (D65/14-19ILD, soft). Our latex is 100% pure no Synthetics or fillers are used.

Our obsession with quality means we are meeting all compliance standards with pride.

Our Latex: is 100% GOLS organic certified, Standard 100 by OEKO TEXOur Cotton Fabric: 

The Maple Organic Mattress features GOLS organic certified latex rubber foam that is sustainably harvested, It is a high-performance, eco-conscious material, offering strength, longevity, and temperature regulation that far exceeds polyurethane foams based on synthetic, blended, or petroleum. Latex Density is D65/14-19ILD, Soft.

The Maple Organic Mattress features 100% GOTS certified organic wool, which wicks away moisture, stays new, and serves as a natural fire shield. It is also naturally anti-microbial, resistant to dust mites and provides natural regulation of temperature to complement our organic latex. Our 100% GOTS organic certified wool is ethically sourced from New Zealand based Joma Wool.

One of the softest, most breathable and most comfortable fabrics available, our luxurious, button-tufted mattress covers are made with premium, 100% GOTS organic certified cotton. It is cool, wicks moisture and has the most rigorous certification for the Global Organic Textile Standard (GOTS). We don't mix any polyester with our cotton. Our Cotton is sourced from India and processed in Canada.

The Maple Mattress features a very durable and supportive innerspring pocket coil unit, Made in Canada. Our Pocket coil unit has 3 Distinctive Zoned Support. 1. An extra firm perimeter prevents flattening when sitting on the edge and reinforces the structure. 2. A dense Center coil to provide a firm center for a balanced support system which promotes spinal alignment. 3. The outer coils above and below the mattress is a softer coil which provides a supportive layer for your shoulders and legs.

Six handles are adorned on the front and side panels of the mattress. They are neatly sewed and tucked in with our tape edge. Our handles will stay tucked in under sheets providing a tight fit. Moving and or adjusting your Maple mattress is now Hassle free.

Maple Mattresses are made with distinctive soft needle tufted rosettes made from organic wool. Needle tufting is an honored technique dating back to the 17th Century. The functionality of hand tufting allows us to bind together the organic layers of our mattress without the use of Toxic Solvents or Water based Adhesives.

Our standard Maple Organic Mattress scores on a scale of 1 - 10 (with 10 being the firmest) as a 6, which is gentle and supportive. Our pillow-top model adapts more easily to the natural curves of your body, and therefore is ideally suited for side sleepers, all-around sleepers, heavier individuals, athletes and those in search of pain relief, relief from pressure points and critical back support.

ENJOY YOUR SLEEP, WE GOT YOU COVERED.

Free Shipping & Returns

Shipping and returns are on us for all mattress and bedding products.

150 Night Sleep Trial

Take your time and sleep on it...No literally sleep on it over our 150 day sleep trial.

20 Year Warranty

Our Mattress is crafted and designed to help you get the sleep you deserve for years. We stand by our 20 year warranty.